Frequently Asked Questions (FAQ)
1. Can I come to your store and pick up the order after placing it online?
Yes, you can pick up your order at our store! We are open 12 PM to 6 PM every day, except Sundays and statutory holidays. Please contact us via SMS/WhatsApp at 647-510-4665 or email nav@deal4.ca to confirm the date and time of your arrival. Don't forget to bring your government-issued photo ID matching the name and address on your order.
2. Is the product I'm looking for in stock and available?
You can easily check the stock availability on the product page. If it’s listed as "Available", it's in stock. If it says "Not Available", it's out of stock. For additional inquiries, you can call 1-905-564-4665, SMS/WhatsApp 647-510-4665, email us at nav@deal4.ca, or message us via our website chat for confirmation.
3. What are your return policies?
We offer a 15-day return or exchange policy from the date of purchase or delivery, whichever is applicable. Some exceptions apply, such as on open-box or special items. Please see our full [Refund Policy] for more details.
4. Why are your prices much lower compared to other big box stores?
We source most of our products through auctions, overstock deals, and on-sale items from around North America and globally. By minimizing overhead costs, we can pass on substantial savings to our customers. We believe in offering competitive prices without the high markups typically seen at big box retailers.
5. When will I receive my order?
Most orders are delivered within 2-3 business days. However, depending on your location, delivery may take up to 2 weeks or more. We will provide an estimated delivery date during checkout.
6. Can I pick it up after I place an order through your website and pay in-store?
Yes, you can select the in-store pickup option during checkout, and we'll prepare your order for pickup. Be sure to contact us ahead of time to confirm your pickup time.
7. Can I use my courier?
Yes, you can arrange shipping through your courier. Simply let us know, and we'll provide the necessary shipping details for your courier service.
8. Is express shipping available?
If you need faster shipping, let us know, and we will provide you with an express shipping quote from your preferred courier.
9. How do I get service after 15 days on a product I purchased from your store?
After the 15-day return period, service is available through the manufacturer’s warranty. Please contact the manufacturer directly via the contact information provided in the product's manual. For some products, warranties may be region-specific, so you may need to contact the manufacturer in the appropriate country for warranty support.
10. Are phones on your website unlocked?
Yes, all phones listed on our website are unlocked, unless otherwise specified in the product description.
11. Do you deliver to my location?
We deliver worldwide. Extra charges may apply for certain locations. Shipping costs are automatically calculated based on your location, product size, and weight.
12. Do your products have warranties?
Yes, all products come with manufacturer warranties (usually ranging from 1-2 years). Open-box or Refurbished products typically come with a 6-month warranty. For warranty details, please contact us or refer to the manufacturer's documentation.
13. Is financing available for your products?
Yes, we offer financing options for eligible purchases. Please contact us for more details on how to apply for financing.
14. Is my information secure with you?
Yes, we take your privacy seriously. Please read our [Privacy Policy] for more details on how we protect your personal and payment information.
15. Are any package or quantity discounts available?
Yes! For bulk or quantity purchases, please call 647-510-4665 or email nav@deal4.ca for personalized discount quotes.
16. Do you sell other products which are not listed on your website?
Yes, we may have other products available that are not yet listed online. If you're looking for a specific item, please let us know, and we will do our best to source it for you.
17. Is delivery available in the USA & overseas?
Yes, we ship globally, including to the USA and other international destinations. Additional shipping charges may apply for overseas deliveries. Please contact us for more details on international shipping costs.
18. How do your brands compare?
We stand by the quality and value of all the brands we sell. Our products are carefully sourced to ensure excellent performance and durability. We ensure that every product meets high standards.
19. How do I get warranty service?
For warranty service, please refer to the contact details in the product manual for the manufacturer. If you encounter difficulties, feel free to contact us at 647-510-4665 or email nav@deal4.ca, and we will assist you.
20. How do I redeem my 5% welcome discount" after I have placed my order?
Simply email us your **order number**, and we will refund you the 5% welcome discount to your original payment method.
21. Do you match prices with other retailers?
We strive to offer competitive prices. However, if you find a better price on a legitimate website (excluding marketplaces like eBay, Kijiji, and Facebook Marketplace), we'll match it. Just contact us with the details, and we'll make it right.
22. Are phone or internet orders better?
Ordering online is generally quicker, but whether you order by phone or the Internet, you’ll receive your products promptly and with great service.
23. Are there taxes on products ordered from you in my province?
Yes, 13% HST applies to all orders shipped within Ontario. Other provinces may have different tax rates (e.g., 5% GST for most other provinces in Canada). There are no taxes for the USA or overseas deliveries.
24. Do you sell Refurbished / Open Box products?
We primarily sell new products from the manufacturer. Any open-box or Refurbished items will be marked as such in the product title or description.
25. How do I return a damaged product?
If you receive a damaged product, please review our [Return Policy] and contact us immediately. We will guide you through the return or exchange process.
26. What payments do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Certified Checks, Email Money Transfers (Interact), Cash, and PayPal.
27. When will I receive my tracking number?
Once your order has been shipped, you'll receive an email with your tracking number within 24 hours.
28. Where are you located?
Our store is located in Mississauga, Ontario at 1435 Bonhill Road, Unit 33, Mississauga, ON, L5T 1V2 (near the Dixie & Meyerside intersection).
29. Who will ship the product?
We use different freight companies depending on your location. Typically, Canada Post, USPS, UPS, FedEx, and Purolator are the carriers for most deliveries.
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If you have any additional questions or need further assistance, don't hesitate to contact us at 647-510-4665 or email nav@deal4.ca. We’re here to help!